Construction can be unpredictable at the best of times but now, with the Omicron variant sweeping the UK, even more so. Flexibility has become a necessary part of our business, especially when it comes to surviving and thriving through periods of uncertainty. But how exactly have we embraced flexibility while adjusting to this new normal?
Embedding software and automation
At Pexhurst, we have implemented a number of new systems and technologies which allow us to stay on top of our work anywhere and at any time. Next year we are introducing a new cloud-based construction project management system. We will be using this to help collate information across project members, therefore improving communication and the transfer of documents. The software will also enable Pexhurst to be more efficient in the way we work by having one central system to access all project data, documents and statistics. Reports can be easily generated and distributed to highlight progression, revision of documents and overall performance of sites. It will also help build on our positive sustainability approach through the reduction in paperwork by featuring all of our site forms, drawings, surveys etc. which can be accessed and edited on phones, tablets and PC.
To complement this, we also launched our Pexhurst Client Portal earlier this year to enhance client project delivery experience and overall communication. Simply put, clients receive unique login details where they can access a secure area of our website, and view project specific information such as Operating and Maintenance Manuals, progress reports and photos, project contacts and defects reporting.
In addition to this, we utilise Salesforce Service Cloud to support our customer relationship management and new business leads. The system means we can access workflow and pipelines on the go, view speculative leads, enquiries and tenders, and update client information whenever and wherever we need to – on site and off site.
But it’s not just externally where we’ve embraced software and automation, we’ve looked inwards as well. This year saw the launch of our cloud-based HR system replacing outmoded and conventional methods. It has allowed us to shape our environment according to changing needs. The system has allowed the team at Pexhurst to eliminate the reliance on fixed location, and members of the team can access data anywhere, improving our efficiency and overall productivity.
The systems we’ve put in place at Pexhurst not only provide the flexibility to manage change but have allowed us to establish a balanced structure that supports new ways of working and to strengthen the internal and external relationships which form the basis of our success.
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